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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wayzz EX

June 11, 2026

5  out of  5
rating by Wayzz EX
"Laniya was very sweet and understanding and made sure I was taken care of!"
We responded:
"Thank you for sharing your experience with Laniya. It's wonderful to hear that she was sweet and understanding, ensuring you were well taken care of. Your feedback is greatly appreciated and will be shared with the team. We're delighted to know that we could meet your expectations."
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Olivia Saunders

June 2, 2026

5  out of  5
rating by Olivia Saunders
"I can’t say enough great things about Laniya and her team at State Farm. From day one, she has been professional, knowledgeable, responsive, and genuinely committed to helping me find the right coverage for my needs. She takes the time to explain everything clearly, answers questions with patience, and makes what can often be a confusing process feel simple and stress-free. What truly sets Laniya apart is her exceptional customer service. She goes above and beyond to ensure her clients feel valued and supported, and it’s clear that she genuinely cares about the people she serves. Whether it’s reviewing policies, finding savings opportunities, or helping navigate a claim, she consistently delivers outstanding service with a personal touch. If you’re looking for an insurance agent who is trustworthy, attentive, and dedicated to her clients, I highly recommend Laniya. Working with her has been an excellent experience, and I’m grateful to have her! Keep shining Queen 👑💅🏼"
We responded:
"Thank you so much for sharing your wonderful experience with Laniya and her team. It's fantastic to hear how professional, knowledgeable, and responsive they have been in assisting you with your insurance needs. Your kind words about Laniya's exceptional customer service and her dedication to making the process simple and stress-free are truly appreciated. We're delighted to know that she has made such a positive impact and that you feel valued and supported. Your recommendation means a lot, and we're grateful to have you as a client."
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Keri Rakoce

May 29, 2026

5  out of  5
rating by Keri Rakoce
"Buster Nelson and team provide exceptional customer service. They are knowledgeable, responsive, and genuinely care about their clients. If you're looking for an insurance team that is professional, trustworthy, and easy to work with, I highly recommend them."
We responded:
"Thank you, Keri, for sharing your positive experience with Buster Nelson and the team. It's wonderful to hear that you found our service exceptional and that our team's knowledge and responsiveness made a difference for you. Your recommendation means a lot to us, and we're grateful for your trust."
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Enrique Cerna

May 29, 2026

5  out of  5
rating by Enrique Cerna
"Agent Laniya was very helpful and professional. She provided me with many options and was able to answer questions I had. Very nice speaking to her making this process easy and smooth."
We responded:
"Thank you, Enrique, for sharing your positive experience with Laniya. It's great to hear that she was able to assist you effectively and make the process smooth. Your feedback is greatly appreciated and will be shared with the team."
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Kristie McCary

May 28, 2026

5  out of  5
rating by Kristie McCary
"What a delightful and helpful experience we had with Laniya! We switched our policies and saved so much! She was informative, friendly, and made the whole process SO easy! We are so thankful that we stopped in!"
We responded:
"Thank you, Kristie, for sharing your experience with us. It's wonderful to hear that Laniya was able to assist you in such a positive way and help you save on your policies. We're glad the process was easy and informative for you. Your feedback is greatly appreciated, and we're grateful you chose to stop by."
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Kiki Addo

May 14, 2026

5  out of  5
rating by Kiki Addo
"Just changed over to Buster Nelson State Farm and Laniya was amazing!!! These are the best prices I have seen so far and the coverages are so great, even the add ons! I’m so excited for this lifetime journey with State Farm. I’m bundling everything with them moving forward!"
We responded:
"Thank you, Kiki, for sharing your experience with us! It's wonderful to hear that Laniya made such a positive impression and that you're pleased with the prices and coverage options. We're delighted to have you as part of our State Farm family and look forward to supporting you on this journey. Bundling everything with us is a great choice, and we're here to ensure you continue to receive the best service possible."
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Aggie White

May 5, 2026

5  out of  5
rating by Aggie White
"I’m really happy with Statefarm. They’re helpful, responsive, and made everything simple when I needed assistance. Affordable rates and excellent customer service. Very satisfied so far. =)"
We responded:
"Thank you, Aggie, for sharing your positive experience with us. It's wonderful to hear that you found our team helpful and responsive. We're glad we could make things simple for you and that you're satisfied with our rates and service. Your feedback is greatly appreciated and motivates us to continue providing excellent service. "
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Amanda Morton

April 21, 2026

5  out of  5
rating by Amanda Morton
"We have been with Buster 30(+) years, and we appreciate him so very much! You are the BEST! Thank you for all you do! Cecely, thank you for your professionalism, knowledge, dedication, and calming demeanor! We appreciate all you do us!"
We responded:
"Thank you, Amanda, for your kind words and for being with us for over 30 years. It's wonderful to hear that you appreciate the service provided by Buster and Cecely. Your feedback about their professionalism and dedication means a lot to us. We are grateful for your continued trust and support."
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Kelsey

April 21, 2026

5  out of  5
rating by Kelsey
"Cecely was incredibly helpful in switching my insurance after having moved here from NY. Highly recommend her!"
We responded:
"Thank you, Kelsey, for sharing your positive experience with Cecely. It's wonderful to hear that she was able to assist you effectively with your insurance needs after your move. Your recommendation means a lot to us, and we're glad to have you as a valued customer."
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Victoria Alsop

March 30, 2026

5  out of  5
rating by Victoria Alsop
"Worked with Baylee, she is so professional and handled everything in a timely fashion. 10/10 would recommend to anyone! Service is outstanding."
We responded:
"Thank you, Victoria, for sharing your experience with us. It's wonderful to hear that Baylee provided you with professional and timely service. Your recommendation means a lot, and we're delighted to know you found our service outstanding. Your feedback is greatly appreciated."
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kaaay marie

March 25, 2026

5  out of  5
rating by kaaay marie
"I downloaded the app. I made a claim, the app was so easy and helpful to navigate throughout the entire process. The app gives you updates about your claim. It is also easy to use to pay your insurance bill. Overall I give the app at 10/10"
We responded:
"Thank you for sharing your experience with the app. It's great to hear that you found it easy to navigate and helpful throughout your claim process. We're glad the updates and payment features met your needs. Your feedback is greatly appreciated!"
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Stephanie Griffin

March 23, 2026

5  out of  5
rating by Stephanie Griffin
"LANIYA was the best of the best. I never have time to talk on the phone and she took my information for back to me I paid and I was done. Thank you LANIYA for speaking with me about renters insurance and getting my policy started."
We responded:
"Thank you, Stephanie, for sharing your experience with us. It's wonderful to hear that Laniya was able to assist you efficiently with your renters insurance. We appreciate your kind words and are glad to have you as a valued customer. If there's anything else you need, feel free to reach out."
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Ashley Thomas

March 17, 2026

5  out of  5
rating by Ashley Thomas
"We have been customers for over 20years and absolutely can not say enough good things about this office. The entire team is super responsive and makes sure our insure needs are met. We appreciate this team’s hard work and feel safe knowing they have us covered!"
We responded:
"Ashley, Thank you for the great review. Our team strive to go above and beyond for our customers on a daily basis."
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Lonnie Ellis

March 13, 2026

5  out of  5
rating by Lonnie Ellis
"Lanaya, and everybody at your office has been excellent."
We responded:
"Thank you, Lonnie, for sharing your positive experience with us. It's wonderful to hear that Lanaya and the team have been able to provide excellent service. Your feedback is greatly appreciated and motivates us to continue delivering the best support possible."
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gamer goop

February 9, 2026

5  out of  5
rating by gamer goop
"Great service very nice and amazing people"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our team. Providing excellent service is our top priority, and it's rewarding to know we met your expectations. We appreciate your support and look forward to assisting you with your insurance needs in the future."
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Jim Burdan (Madone08)

January 29, 2026

1  out of  5
rating by Jim Burdan (Madone08)
"State Farm is the worst insurance company for home and auto. I have far too many complaints to list. Buster Nelson does absolutely nothing to help his customers. The roof on my house was in catastrophic shape. SF denied the claims multiple times! I had to pay $25K out of pocket, and SF dropped my insurance. Due to the multiple claims, I could not find another insurer."
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SP

January 28, 2026

5  out of  5
rating by SP
"Laniya assisted me with setting up car insurance for the first time and was extremely helpful. I had lots of questions while also not having all my details in order prior to our call, but she was very patient and communicative with me. She then transferred me to Cecely in the Finance Dept to get a life insurance policy, so I’m excited to start that process with her too. Great ladies with great energy and a lot of good information. Originally planned on getting insurance just to fulfill the deadlines I have at hand and change it later - but I think I’ll stay put with State Farm."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Laniya was able to assist you effectively with setting up your car insurance and that her patience and communication made the process smoother for you. We're also glad that Cecely in the Finance Department is ready to help you with your life insurance policy. It's great to know that the team's energy and information have made you feel confident in staying with State Farm. Your feedback is greatly appreciated, and we're here to support you with any future needs."
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Shelly Ram

January 23, 2026

5  out of  5
rating by Shelly Ram
"I was getting car insurance for my new car and Baylee recommended that I look into the home and auto bundle. Thank the heavens for her because I’m saving so much money from switching home insurance companies."
We responded:
"Thank you for sharing your experience, Shelly. It's wonderful to hear that Baylee was able to assist you in finding a bundle that offers such great savings. We're delighted that you're pleased with your decision to switch and that you're benefiting from the home and auto bundle. Your feedback is greatly appreciated, and we're here to help with any future insurance needs."
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Robert Belcourt

January 16, 2026

5  out of  5
rating by Robert Belcourt
"Laniya was wonderful to work with on new policies. She spent a great deal of time on the phone with me, getting all the details right. I really appreciate it!"
We responded:
"Thank you for sharing your experience, Robert. It's great to hear that Laniya provided such attentive service while helping you with your new policies. We appreciate your feedback and are glad to know you felt well taken care of. Your satisfaction is important to us, and we're here to assist with any future needs."
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Deborah Beveridge

January 8, 2026

5  out of  5
rating by Deborah Beveridge
"Bundled vehicles, house/property and golf cart. Less expensive than Travelers/Geico and more value for less cost on Travelers home/property insurance. Excellent service with Baylee!!"
We responded:
"Thank you, Deborah, for sharing your experience with us. It's wonderful to hear that you found our bundled options to be both cost-effective and valuable compared to other providers. We're delighted that Baylee provided you with excellent service. Your feedback is greatly appreciated and helps us continue to offer the best possible service."
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Catherine Lecas

December 18, 2025

5  out of  5
rating by Catherine Lecas
"Very Professional Office & Staff. They Go Above & Beyond To Make Sure Your Satisfied With Service. Thank You Buster Nelson Office"
We responded:
"Thank you, Catherine, for your kind words and for taking the time to share your experience. It's wonderful to hear that our office and staff have met your expectations and that you feel well taken care of. Your satisfaction is our top priority, and we appreciate your trust in us."
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Tammie Davis

October 31, 2025

5  out of  5
rating by Tammie Davis
"Baylee and Cecely are the best to work with. They are kind, professional, and very easy to work with. We appreciate them!"
We responded:
"Thank you, Tammie, for sharing your positive experience with Baylee and Cecely. It's wonderful to hear that their kindness and professionalism made your interactions enjoyable. Your feedback is greatly appreciated, and we're glad to have been able to assist you."
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William Hill

September 4, 2025

5  out of  5
rating by William Hill
"To start, I received a call back exactly when I was scheduled to. Buster was very attentive and answered all my questions. I would definitely recommend him and his staff. Very professional."
We responded:
"Thank you, William, for sharing your experience. It's great to hear that Buster and the team were attentive and able to address all your questions. Your recommendation and kind words about our professionalism mean a lot to us. We're glad to have been of service to you."
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Bridgette Brown

August 18, 2025

5  out of  5
rating by Bridgette Brown
"My experience with Buster Nelson Agency State Farm was professional, expeditional and caring. Cecely was especially wonderful to work with."
We responded:
"Thank you for sharing your experience with us. It's great to hear that you found our service professional and caring. Cecely will be delighted to know she made a positive impact during your visit. Your feedback is truly appreciated and motivates us to continue providing excellent service."
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Joyce Mcnair

August 12, 2025

5  out of  5
rating by Joyce Mcnair
"Excellent customer service. If ever I need any answers to any problems or concerns I might have, they are always there for me. I always recommend Buster Nelson-State Farm Insurance Agency to family and friends and anyone else that might be in the market for Insurance. Keep the good work up. 👍"
We responded:
"Thank you, Joyce, for sharing your positive experience with us. It's wonderful to hear that our team has been able to assist you with any questions or concerns. Your recommendations to family and friends mean a lot to us, and we're committed to maintaining the level of service you appreciate. Your support is greatly valued."