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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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maria bumbrey

July 29, 2026

5  out of  5
rating by maria bumbrey
"I am a recent retiree with no clue what to do financially with products from my previous employment. Met with Buster Nelson and his amazing staff who spent hours with me going over and explaining all financial programs State Farm had to offer.

Buster and his team met one on one with me going over the different financial products available enduring that each met my needs.

I left the office feeling confident in my financial future. To anyone retiring or seeking financial investments reach out to Buster and his staff. You will walk away feeling confident and relieved with the services provided by Buster Nelson and his Staff.

Thank you Buster and your staff for the care and concern provided on my investment journey.

Maria Bumbrey"
We responded:
"Thank you, Maria, for sharing your experience. It's wonderful to hear that Buster Nelson and the team were able to provide the guidance and support you needed during this important transition. Your confidence in your financial future is exactly what we strive for. We appreciate your recommendation and are here to assist you whenever you need."
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Haylee S

July 23, 2026

5  out of  5
rating by Haylee S
"I honestly cannot say enough good things about the ladies at State Farm who helped me through my total loss situation. This entire experience was extremely stressful and emotional for me, especially because my car meant so much to me and I was determined to get it back.
I especially want to recognize Laniya, who truly went above and beyond for me. She stayed on top of everything, was incredibly patient with me, and was genuinely determined to help me get my car back. I truly felt like she cared about my situation and was willing to go the extra mile to help me through the process. Her dedication and support meant more to me than I can put into words.
I also want to recognize Bailey and Tracy, who were kind, patient, and supportive throughout this situation. I truly appreciate all three ladies for the help and support they gave me during such a stressful time. I am so incredibly grateful for everything they did for me. During a situation that was honestly very overwhelming, they gave me the support, patience, and compassion I needed. I will never forget how much they helped me, and I truly appreciate each of them. Laniya, thank you especially for staying on top of everything and being so determined to help me get my car back regardless of what claims department did i will be recommending this statefarm to everyone. I am beyond grateful for you ladies! ❤️"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear how Laniya, Bailey, and Tracy were able to support you during such a challenging time. Your kind words about their dedication and compassion truly highlight the commitment they have to helping our customers. We're grateful for your recommendation and appreciate you taking the time to acknowledge their efforts. Your feedback means a lot to us, and we're glad we could be there for you when you needed it most. "
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Ara Esguerra

July 20, 2026

5  out of  5
rating by Ara Esguerra
"The agent/representative Laniya was a great and helpful agent ."
We responded:
"Thank you, Ara, for sharing your positive experience with Laniya. It's wonderful to hear that she was able to assist you effectively. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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BSl

July 16, 2026

5  out of  5
rating by BSl
"Laniya was great to work with! Quick, easy, and smart. Great customer service."
We responded:
"Thank you for sharing your positive experience with Laniya! It's wonderful to hear that you found the service quick, easy, and smart. We appreciate your feedback and are delighted to know you received great customer service. Your satisfaction is important to us, and we look forward to continuing to meet your insurance needs."
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Jasmine Aaliyah Rhea

July 9, 2026

5  out of  5
rating by Jasmine Aaliyah Rhea
"Buster and his crew are the best in town. My parents have been insured with Buster's office for 30 years and now my husband and I are. Highly recommend!"
We responded:
"Thank you, Jasmine, for sharing such a wonderful review. It's fantastic to hear that your family has trusted us for so many years, and we're delighted to continue serving you and your husband. Your recommendation means a lot to us, and we're committed to providing the best service possible."
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Linda Woods

June 25, 2026

5  out of  5
rating by Linda Woods
"Baylee Morin was my agent with State Farm who handled my auto auto insurance with prestige. I highly recommend them."
We responded:
"Thank you, Linda, for sharing your positive experience with Baylee Morin. It's wonderful to hear that your auto insurance needs were handled with such care and professionalism. Your recommendation means a lot to us, and we're glad to have you as a valued customer."
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Autumn Rice

June 24, 2026

5  out of  5
rating by Autumn Rice
"Laniya was amazing and very helpful in starting a new insurance policy at a much better rate than my old insurance provider. State farm is lucky to have such a personable, yet professional, woman working for them! Thank you for making it so quick and easy to save!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Laniya was able to assist you in starting a new insurance policy at a better rate. We're proud to have team members who are both personable and professional. We're glad the process was quick and easy for you. Your feedback is greatly appreciated!"
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Carly Underwood

June 18, 2026

5  out of  5
rating by Carly Underwood
"So thankful for Cecely! I jut moved to the area and tried to move my insurance to VA with another company I was with. It was such a terrible experience I knew I needed to switch. My sister referred me to Buster Nelson State Farm and Cecely was BEYOND amazing! She made the process so easy and explained every line of coverage to me. I wish every company in every industry had a Cecely!"
We responded:
"Thank you so much for sharing your experience, Carly. It's wonderful to hear that Cecely was able to make your transition to Virginia smooth and stress-free. We take pride in ensuring our clients understand their coverage, and it's great to know Cecely exceeded your expectations. Your feedback is truly appreciated, and we're delighted to have you as part of our State Farm family."
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Lynette Muller

June 18, 2026

5  out of  5
rating by Lynette Muller
"Absolutely Phenomenal Service!

I cannot recommend Cecely highly enough! I recently worked with her to transition my personal auto policy and establish a brand-new business policy, and the entire experience was flawless.

Moving policies and setting up commercial insurance can easily become overwhelming, but Cecely made it completely seamless. She is incredibly knowledgeable, proactive, and meticulous with the details.

Her communication is stellar and her dedication to her clients is unmatched. If you are looking for an insurance agent who is sharp, reliable, and genuinely cares about delivering top-tier service, look no further than Cecely. She has earned a lifelong client with me!"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear how Cecely made the process of transitioning your personal auto policy and setting up a new business policy seamless. Her dedication and attention to detail truly shine through in your feedback. We're delighted to know that her proactive approach and stellar communication have left such a positive impression. Your kind words and trust mean a lot to us, and we're grateful to have you as a lifelong client."
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Ryan Ware

June 16, 2026

5  out of  5
rating by Ryan Ware
"Cecely was excellent to communicate with and answered all of my questions concerning business insurance for my new small business. She reviewed the policy thoroughly and educated me on why each of the things on my policy were important for my business. Highly recommended working with Cecely and State Farm!"
We responded:
"Thank you, Ryan, for sharing your positive experience with Cecely. It's great to hear that she was able to assist you effectively with your business insurance needs and provide valuable insights. Your recommendation means a lot, and we're glad to have been a part of supporting your new small business."
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Bill Beck

June 15, 2026

5  out of  5
rating by Bill Beck
"Friendly, helpful, and efficient folks who understand what we need and, by the way, offer the best prices."
We responded:
"Thank you, Bill, for sharing your positive experience with us. It's great to hear that our team was able to meet your needs with friendly and efficient service. We're glad you found our prices competitive as well. Your feedback is truly appreciated and motivates us to continue providing excellent service."
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Wayzz EX

June 11, 2026

5  out of  5
rating by Wayzz EX
"Laniya was very sweet and understanding and made sure I was taken care of!"
We responded:
"Thank you for sharing your experience with Laniya. It's wonderful to hear that she was sweet and understanding, ensuring you were well taken care of. Your feedback is greatly appreciated and will be shared with the team. We're delighted to know that we could meet your expectations."
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Olivia Saunders

June 2, 2026

5  out of  5
rating by Olivia Saunders
"I can’t say enough great things about Laniya and her team at State Farm. From day one, she has been professional, knowledgeable, responsive, and genuinely committed to helping me find the right coverage for my needs. She takes the time to explain everything clearly, answers questions with patience, and makes what can often be a confusing process feel simple and stress-free.

What truly sets Laniya apart is her exceptional customer service. She goes above and beyond to ensure her clients feel valued and supported, and it’s clear that she genuinely cares about the people she serves. Whether it’s reviewing policies, finding savings opportunities, or helping navigate a claim, she consistently delivers outstanding service with a personal touch.

If you’re looking for an insurance agent who is trustworthy, attentive, and dedicated to her clients, I highly recommend Laniya. Working with her has been an excellent experience, and I’m grateful to have her!

Keep shining Queen 👑💅🏼"
We responded:
"Thank you so much for sharing your wonderful experience with Laniya and her team. It's fantastic to hear how professional, knowledgeable, and responsive they have been in assisting you with your insurance needs. Your kind words about Laniya's exceptional customer service and her dedication to making the process simple and stress-free are truly appreciated. We're delighted to know that she has made such a positive impact and that you feel valued and supported. Your recommendation means a lot, and we're grateful to have you as a client."
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Keri Rakoce

May 29, 2026

5  out of  5
rating by Keri Rakoce
"Buster Nelson and team provide exceptional customer service. They are knowledgeable, responsive, and genuinely care about their clients. If you're looking for an insurance team that is professional, trustworthy, and easy to work with, I highly recommend them."
We responded:
"Thank you, Keri, for sharing your positive experience with Buster Nelson and the team. It's wonderful to hear that you found our service exceptional and that our team's knowledge and responsiveness made a difference for you. Your recommendation means a lot to us, and we're grateful for your trust."
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Enrique Cerna

May 29, 2026

5  out of  5
rating by Enrique Cerna
"Agent Laniya was very helpful and professional. She provided me with many options and was able to answer questions I had. Very nice speaking to her making this process easy and smooth."
We responded:
"Thank you, Enrique, for sharing your positive experience with Laniya. It's great to hear that she was able to assist you effectively and make the process smooth. Your feedback is greatly appreciated and will be shared with the team."
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Kristie McCary

May 28, 2026

5  out of  5
rating by Kristie McCary
"What a delightful and helpful experience we had with Laniya! We switched our policies and saved so much! She was informative, friendly, and made the whole process SO easy! We are so thankful that we stopped in!"
We responded:
"Thank you, Kristie, for sharing your experience with us. It's wonderful to hear that Laniya was able to assist you in such a positive way and help you save on your policies. We're glad the process was easy and informative for you. Your feedback is greatly appreciated, and we're grateful you chose to stop by."
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Kiki Addo

May 14, 2026

5  out of  5
rating by Kiki Addo
"Just changed over to Buster Nelson State Farm and Laniya was amazing!!! These are the best prices I have seen so far and the coverages are so great, even the add ons! I’m so excited for this lifetime journey with State Farm. I’m bundling everything with them moving forward!"
We responded:
"Thank you, Kiki, for sharing your experience with us! It's wonderful to hear that Laniya made such a positive impression and that you're pleased with the prices and coverage options. We're delighted to have you as part of our State Farm family and look forward to supporting you on this journey. Bundling everything with us is a great choice, and we're here to ensure you continue to receive the best service possible."
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Aggie White

May 5, 2026

5  out of  5
rating by Aggie White
"I’m really happy with Statefarm. They’re helpful, responsive, and made everything simple when I needed assistance.
Affordable rates and excellent customer service. Very satisfied so far. =)"
We responded:
"Thank you, Aggie, for sharing your positive experience with us. It's wonderful to hear that you found our team helpful and responsive. We're glad we could make things simple for you and that you're satisfied with our rates and service. Your feedback is greatly appreciated and motivates us to continue providing excellent service. "
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Amanda Morton

April 21, 2026

5  out of  5
rating by Amanda Morton
"We have been with Buster 30(+) years, and we appreciate him so very much! You are the BEST! Thank you for all you do!
Cecely, thank you for your professionalism, knowledge, dedication, and calming demeanor! We appreciate all you do us!"
We responded:
"Thank you, Amanda, for your kind words and for being with us for over 30 years. It's wonderful to hear that you appreciate the service provided by Buster and Cecely. Your feedback about their professionalism and dedication means a lot to us. We are grateful for your continued trust and support."
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Kelsey

April 21, 2026

5  out of  5
rating by Kelsey
"Cecely was incredibly helpful in switching my insurance after having moved here from NY. Highly recommend her!"
We responded:
"Thank you, Kelsey, for sharing your positive experience with Cecely. It's wonderful to hear that she was able to assist you effectively with your insurance needs after your move. Your recommendation means a lot to us, and we're glad to have you as a valued customer."
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Victoria Alsop

March 30, 2026

5  out of  5
rating by Victoria Alsop
"Worked with Baylee, she is so professional and handled everything in a timely fashion. 10/10 would recommend to anyone! Service is outstanding."
We responded:
"Thank you, Victoria, for sharing your experience with us. It's wonderful to hear that Baylee provided you with professional and timely service. Your recommendation means a lot, and we're delighted to know you found our service outstanding. Your feedback is greatly appreciated."
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kaaay marie

March 25, 2026

5  out of  5
rating by kaaay marie
"I downloaded the app. I made a claim, the app was so easy and helpful to navigate throughout the entire process. The app gives you updates about your claim. It is also easy to use to pay your insurance bill. Overall I give the app at 10/10"
We responded:
"Thank you for sharing your experience with the app. It's great to hear that you found it easy to navigate and helpful throughout your claim process. We're glad the updates and payment features met your needs. Your feedback is greatly appreciated!"
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Stephanie Griffin

March 23, 2026

5  out of  5
rating by Stephanie Griffin
"LANIYA was the best of the best. I never have time to talk on the phone and she took my information for back to me I paid and I was done. Thank you LANIYA for speaking with me about renters insurance and getting my policy started."
We responded:
"Thank you, Stephanie, for sharing your experience with us. It's wonderful to hear that Laniya was able to assist you efficiently with your renters insurance. We appreciate your kind words and are glad to have you as a valued customer. If there's anything else you need, feel free to reach out."
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Ashley Thomas

March 17, 2026

5  out of  5
rating by Ashley Thomas
"We have been customers for over 20years and absolutely can not say enough good things about this office. The entire team is super responsive and makes sure our insure needs are met. We appreciate this team’s hard work and feel safe knowing they have us covered!"
We responded:
"Ashley, Thank you for the great review. Our team strive to go above and beyond for our customers on a daily basis."
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Lonnie Ellis

March 13, 2026

5  out of  5
rating by Lonnie Ellis
"Lanaya, and everybody at your office has been excellent."
We responded:
"Thank you, Lonnie, for sharing your positive experience with us. It's wonderful to hear that Lanaya and the team have been able to provide excellent service. Your feedback is greatly appreciated and motivates us to continue delivering the best support possible."