State Farm® Insurance Agent Buster Nelson

"I recently had the pleasure of working with Laniya Minor on a quote for my homeowner and auto insurance policies, and I can't speak highly enough of the experience. From start to finish, she was professional, knowledgeable, and incredibly responsive to all my questions and concerns. Laniya took the time to thoroughly explain my options and helped me understand the coverage I needed to protect my home and vehicle. She went above and beyond to ensure I received the best rates possible without compromising on coverage. What impressed me most was Laniya's dedication to providing excellent customer service. She apologized for the wait and promised to give me the best service possible and she did exactly that, she kept me informed throughout the entire process, and made sure I was completely satisfied with the policies we chose. I highly recommend Laniya to anyone in need of insurance services. Her expertise and commitment to clients truly set State Farm apart. Thank you, Laniya for making this such a positive and stress-free experience!"

"Very polite, helpful, and knowledgeable staff. Made the transition from my previous provider to state farm very quick and easy. Very competitive pricing as well. I was able to gain more coverage for less money. I'm very happy with my experience with Buster Nelson State Farm so far!"

"Recently sold and purchased a new home which required serval policy changes during the process. Cecely Newett was OUTSTANDING! She worked every single detail and things could not have gone smoother. She is so pleasant, professional and competent. We’ve been clients of Buster’s State Farm office for more than 28 years. They pride themselves on customer service and are a pleasure to do business with."

"Thank you so much, Laniya. As the desk person, you were wonderfully kind and professional in helping me navigate the process of getting my vehicle towed when it wouldn't start. At one point, I was very frustrated, but you calmly volunteered to get a person on the line who could address my questions. It turned out that I had entered in a wrong policy number in the online system, which was linked to a different person. So that was why I was being charged a towing fee though I have emergency assistance in my own policy. The credit card charge was reversed. And so, with that worked out, my vehicle was jumped and it is already repaired by my mechanic. You helped me feel valued and understood. Keep up the great job!"

"Getting State Farm was the best decision I’ve made!!!. I was absolutely blown away with how caring about the customer was genuinely displayed. Options that I wasn’t expecting were available and affordable. All avenues of my future as well as “my legacy” were thoroughly explored. The amount of diligence demonstrated by Cecely in research from what I currently have compared to what I needed was phenomenal. I couldn’t ask for better customer service especially with the patience demonstrated because I ask a lot of questions. I would DEFINITELY recommend Buster Nelson State Farm to anyone looking for Life Insurance."

"I was with this agency for years with no problems so in the past I would agree with many of the other reviews. but over the last year Busters newer employees dont seem to me they know what they are doing in my opinion as I tried to sign up fur safe drive and couldnt and no one would help me. they blamed it on me not being capable of doing it right. in the end they had the wrong information on their records so safe drive would take the correct info I was putting in. I was upset at the time and ever since I've been treated so badly by their staff. also when you never get your bills and need to sign up for things they are no help at all I think. And Buster who seems to be hardly ever there just sidees with them instead of the customers side of the story. Your better off getting a different State farm agency as this one has been the most aggravating experience ever lately I think. I'm very scared they will end up cancelling my insurace just for some kind of revenge for me complaining about them which I had every right to do. They seem to me they like playing games like children do. But insurance is a serious thing so im not taking any more chances with buster Nelson agency. I will be transferring to another agent as I like State Farm but Buster Nelson agency is one I just can no longer deal with and they sure don't treat me like a valuable customer at all any longer."

"I have received outstanding service through State Farm from Buster Nelson and his staff since transferring all of my home, life, and auto policies to his agency over 5 years ago. They are efficient, responsive, caring, and very knowledgeable about insurance and financial matters. I highly recommend Buster and his staff to anyone seeking excellent and reliable insurance services."

"I have been with State Farm Ins. for 30 years, but switched to the Buster Nelson Agency roughly 3 years ago. The BEST move I have every made. I am always a "last minute" kind of girl and Skylar, the Ins. Spec. I work is always there for more. Most recently I called her Fri. p.m. (day my policy exp.) and expressed my concern re: the new rate I was to pay. She so kindly went over my policy with me, line by line, until we got the price down to one I was comfortable with. Everyone at the agency is always very friendly ant outgoing and I 100% recommend them!!"

"Without a doubt I highly recommend Buster Nelson State Farm Agency. I have been with State Farm a bit over 40 years and have never had a bad experience with the Buster Nelson Agency. All of his specialists are so professional and always taking such great care of my accounts. Buster always keeps me on top with the service that is available for his clients. He is the best!"

"Buster Nelson has serviced my family's homeowners, auto, and motorcycle insurance for years. The staff are quick to respond and are willing to help anytime. Cecily and Benita have been our points of contact recently. Both have done an excellent job helping us! Kudos to the Buster Nelson staff!!"

"Very friendly, helpful staff. Always professional and on top of things. Our agent, Cecely Newett, took time to go over all of our policy’s and update everything. The times that we needed to file a claim it’s been quick and thorough . We’re very glad to have Buster and his staff."

"I've been with Buster since 1986. I think that speaks for the quality of service. Buster and his team are always very helpful and seem very happy to help with any situation or to gladly respond to any questions. If you need any insurance products give them call. They will be happy to help and provide outstanding service for your needs."