Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


September 15, 2023

5  out of  5 rating by NATHANIEL ALLEN
"Outstanding professional service"

John Trammell

September 12, 2023

5  out of  5 rating by John Trammell
"Buster Nelson has serviced my family's homeowners, auto, and motorcycle insurance for years. The staff are quick to respond and are willing to help anytime. Cecily and Benita have been our points of contact recently. Both have done an excellent job helping us! Kudos to the Buster Nelson staff!!"

Allen west

September 8, 2023

5  out of  5 rating by Allen west
"Great customer service!!"

Everette Scott

September 2, 2023

4  out of  5 rating by Everette Scott
"Skylar did a very good job in explaining my auto policy, coverages, and the cost. She was professional and pleasant to talk with. She made sure I was satisfied with my coverage and what would be best for me. Thank you!"

N K Rector

August 31, 2023

5  out of  5 rating by N K Rector
"Very friendly, helpful staff. Always professional and on top of things. Our agent, Cecely Newett, took time to go over all of our policy’s and update everything. The times that we needed to file a claim it’s been quick and thorough . We’re very glad to have Buster and his staff."

james kosch

August 30, 2023

5  out of  5 rating by james kosch
"I've been with Buster since 1986. I think that speaks for the quality of service. Buster and his team are always very helpful and seem very happy to help with any situation or to gladly respond to any questions. If you need any insurance products give them call. They will be happy to help and provide outstanding service for your needs."

Dylan Clearfield

August 28, 2023

5  out of  5 rating by Dylan Clearfield
"Have been with Buster for decades now. Top of the line. You will not get better service anywhere else."

Linda Cole

August 25, 2023

5  out of  5 rating by Linda Cole
"Very nice and welcoming team. Not pushy. Great and affordable products for insurance. Easy policy process."

James Massey

August 24, 2023

5  out of  5 rating by James Massey
"The staff here at State Farm did an outstanding job with helping me sit up my policy. I highly recommend state for anyone."

David Richardson

August 18, 2023

5  out of  5 rating by David Richardson
"I want to give a shout out to Benita and to Buster for their help in securing me a great price on a home insurance policy. Thank you David"

Ginger Dobynes

August 4, 2023

5  out of  5 rating by Ginger Dobynes
"Our success is never just for and about us. When we succeed there are always others who are watching. Some little girl or boy who perhaps did not grow up around successful role models could hear about someone like Buster Nelson and hear about his journey and conclude that such success is possible in their lives too! Praying for even greater success for this determined and giving man that we are proud to call both agent and friend! Continued blessings!"


August 4, 2023

5  out of  5 rating by CASSANDRA TERRELL
"Great event. Loved every aspect of the spectacular 40th Anniversary Celebration! Just glad to be a customer and to be able to attend!"

Jabari Shaffer

August 3, 2023

5  out of  5 rating by Jabari Shaffer
"Cecely is amazing. She absolutely shows pure professionalism and knowledge to her job. As an agent she looks out for your best interests to insure you are taken care of which goes a long way for me. Her communication is top tier and she always go the extra mile."

Lorraine Benjamin

August 3, 2023

5  out of  5 rating by Lorraine Benjamin
"After playing phone tag with Cecely all day, because both of us were busy, she made it a point to call me after hours (8pm) to make sure that my husband’s business policy was completed. Now if that’s not exceptional customer service, I don’t know what is! Cecely, came highly recommended from another business partner and made a first lasting impression by going above and beyond. Thanks Cecely YOU ROCK!!!"

kelly hammond

August 2, 2023

5  out of  5 rating by kelly hammond
"I recently had the pleasure of working with Buster Nelson and I couldn’t be happier with the experience. His team was extremely knowledgeable, professional, and patient as we discussed my options of life insurance policies. They took the time to understand my needs and preferences, and found us the perfect policy that would grow and protect our family in the future. I highly recommend Buster Nelson ] and his team for anyone looking to buy insurance coverage."

Jason Banks

August 2, 2023

5  out of  5 rating by Jason Banks
"I have had the pleasure to work with Buster Nelson and Cecely Newett for over 10 years. Their team is responsive and professional. Besides providing me with auto, homeowners, umbrella, Marine, life and disability insurance they have also assisted with vehicle loans and retirement solutions. They offer a full suite of products but it’s their level of service they provide that truly sets them apart. If you’re in the market for any of the solutions they provide I highly recommend them and believe you will find that they will welcome you in to their family as they did me."

Tara Harris

August 2, 2023

5  out of  5 rating by Tara Harris
"I have a working with Buster Nelson‘s office for several years now they are very professional and friendly. I use them for all of coverage from homeowners, Life insurance and our automobile insurance. Buster Nelson has years of experience and his team works hard to provide great customer service and really takes care of their clients. I highly recommend you won’t regret it."

Marlin Corbin

August 2, 2023

5  out of  5 rating by Marlin Corbin
"This is an amazing branch they are always going above and beyond to help out their clients and their communities"

Luis Labrada

June 26, 2023

5  out of  5 rating by Luis Labrada
"Benita helped me out and made the process quick and painless. Explained everything, was professional, kind, and courteous. 5 stars to her! And 5 for the team!"

Portia Sayles

May 20, 2023

5  out of  5 rating by Portia Sayles
"Buster, thanks again for providing tickets to the Fred Nat's game and providing the special surprise for Ethan⚾️. He enjoyed himself at the game & the fireworks truly topped off the evening. Thank you my brother for the tickets & the fellowship. State Farm Insurance & Buster Nelson #1 - check him out. You won't be disappointed😀"

Sandra King

February 24, 2023

5  out of  5 rating by Sandra King
"I was given information promptly and in an efficient way! In fact the information I needed was drawn up within 2 hours with a quote and the answer to every question I had. Thank you! It was a great experience!"

Nicholas Johns

February 7, 2023

5  out of  5 rating by Nicholas Johns
"Cecely has been nothing but amazing supporting my wife and I with our state-state transfer of auto insurance. She also was instrument in getting our home owners insurance squared away. Highly recommend anyone looking to go through Statefarm in VA to reach out!"

Jenette Riggan

January 13, 2023

5  out of  5 rating by Jenette Riggan
"There are not words enough to praise the good people at Buster Nelson's State Farm office! I'm astonished to realize that I've been a client of this branch for nearly 20 years and in all of that time, Mr. Nelson and his team have been unfailingly helpful, kind, courteous, and gracious in all of our dealings. I will never forget how Mr. Nelson, when I came in to notify the office of my husband's sudden death six years ago, immediately dropped everything to personally ensure that matters were handled promptly and appropriately. His compassion and his staff's support at that time meant the world to me. Thank you so much, sir. It meant more than you can know. I would also like to express my personal gratitude to Cecely Newett who has just assisted me with a complicated matter concerning one of my accounts. She truly went above and beyond to help me get the situation addressed in an expeditious manner, making it a point to keep me informed, offering good advice, and demonstrating her commitment to seeing this satisfactorily resolved. In this day and age, when so many processes have become automated and depersonalized, she provided person-centered care and concern to get the job done. I cannot thank you enough, Cecely! If you are seeking an insurance agency that provides outstanding customer service, look no further than Buster Nelson's office. I highly recommend them and am a customer for life!"

Brenda Payne

December 16, 2022

5  out of  5 rating by Brenda Payne
"I have had life ins with state farm for 15 years and just recently added my house and car INS with them also ..they matched what I had with my other INS Geico and then some. And Benita was awesome and so patient with me as I was trying to find a small detail they needed from me. Very sweet agent and friendly .. I would definitely recommend the switch ..they saved me 500 dollars .you cant beat that !! Merry Christmas to me 😊 and to state farm 🌲"

Tasha Robinson

December 14, 2022

5  out of  5 rating by Tasha Robinson
"Great group of people very informative has many different types of insurance as well"