Buster Nelson

"In talking with Mr. Nelson and his staff, they provided me with the information I needed to understand what coverage to obtain for my home and auto. They were very pleasant, responsive and helpful. The coverage was competitive with the other companies I did research on. I look forward to working with them."

"If I could give this office 10 stars I would. Excellent customer service from the time you step into the door. I was referred to Buster Nelson to help me with my IRA account. Not only did he assist me, but he took the time to educate me about my account which nowadays is very rare. He was very patient and answered all of my questions, and I had a ton. Thank you Buster for giving me the needed assurance. Job well done!"

"My wife and I recently spoke to Cecely Newett who is a financial services specialist at Buster Nelson State Farm Agency regarding purchasing more insurance. Cecely did an outstanding job explaining the insurance we were considering. In addition, Courtney has also been very helpful the past few years. We have maintained an account with Buster Nelson for 15 years. He and his staff are very friendly and responsive. I highly recommend the Buster Nelson State Farm Agency for any insurance needs."

"Well I'm at a loss for words but will definitely give it a shot. Staff at Buster Nelsons' office are the best. Been going to the local office since my Father passed away. My parents had policy of house/property before I inherited. Service by all have more more than outstanding in every way. I always look forward when I can drop by the office for information and/or just to say 'Hello'. More than an insurance agency, the office Staff are all definite 'Friends' to my Family. Wish them well in all manner."

"We recently moved from another state to Fredericksburg to be closer to our family(especially our grandchild). While searching for a local State Farm representative to replace our former one, I was contacted and welcomed to the area by Sarah, at the Buster Nelson agency. She has been not only very helpful and patient, but exceptionally knowledgeable in answering all of my questions! She provides immediate feedback, and returns calls, texts, or emails promptly. Her accurate quotes, support, and assistance for setting up policies to meet our needs, make us feel confident Buster Nelson State Farm is the best choice for our Virginia insurance!"

"Courtney has provided me with exemplary customer service over the years. I am a real estate investor with multiple properties and a very hectic schedule. Courtney has been instrumental in the timely closing of several properties, you need a responsive team in real estate. She has issued 7 policies for me in the last 4 months. I rely on professional, competent, responsive subject matter experts and Courtney is definitely considered a member of my team."

"My experience with Cecely Newett was great. First, Cecely is knowledgeable, professional, friendly, and extremely patience. As a new customer I had a lot of questions and Cecely was able to address each one. I was very impressed on how responsive she was. She definitely went above and beyond. I would HIGHLY recommend her to anyone!!!"

"I recently sold my car and had to discontinue the insurance. Sounds like a simple matter, right? Not so much. First I had to get the Virginia DMV to acknowledge that I no longer had a car. If I canceled my insurance while the DMV thought I still had a car, they could yank my license and fine me. The DMV instructed me to mail the plates to Richmond, which I did about two months ago. No one has seen them since. I suspect they are in a DMV mailroom in Richmond, but no one knows for sure. Trying to prove my lack of a car has been a mess of un-returned phone messages and unanswered emails. The only bright spot was the competent, courteous, responsive people in Buster Nelson's office. Cecely always responded immediately and knew how to guide me through the process. With her help, I succeeded. My insurance has been canceled back to the date I sold the car, and a refund check is on its way. It is even remotely possible that the DMV will find my plates someday and issue me a refund, but probably not. Cecely does not work there."