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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jim Burdan (Madone08)

Jim Burdan (Madone08)

January 29, 2026

1  out of  5
rating by Jim Burdan (Madone08)
"State Farm is the worst insurance company for home and auto. I have far too many complaints to list. Buster Nelson does absolutely nothing to help his customers. The roof on my house was in catastrophic shape. SF denied the claims multiple times! I had to pay $25K out of pocket, and SF dropped my insurance. Due to the multiple claims, I could not find another insurer."
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SP

January 28, 2026

5  out of  5
rating by SP
"Laniya assisted me with setting up car insurance for the first time and was extremely helpful. I had lots of questions while also not having all my details in order prior to our call, but she was very patient and communicative with me. She then transferred me to Cecely in the Finance Dept to get a life insurance policy, so I’m excited to start that process with her too. Great ladies with great energy and a lot of good information. Originally planned on getting insurance just to fulfill the deadlines I have at hand and change it later - but I think I’ll stay put with State Farm."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Laniya was able to assist you effectively with setting up your car insurance and that her patience and communication made the process smoother for you. We're also glad that Cecely in the Finance Department is ready to help you with your life insurance policy. It's great to know that the team's energy and information have made you feel confident in staying with State Farm. Your feedback is greatly appreciated, and we're here to support you with any future needs."
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Shelly Ram

January 23, 2026

5  out of  5
rating by Shelly Ram
"I was getting car insurance for my new car and Baylee recommended that I look into the home and auto bundle. Thank the heavens for her because I’m saving so much money from switching home insurance companies."
We responded:
"Thank you for sharing your experience, Shelly. It's wonderful to hear that Baylee was able to assist you in finding a bundle that offers such great savings. We're delighted that you're pleased with your decision to switch and that you're benefiting from the home and auto bundle. Your feedback is greatly appreciated, and we're here to help with any future insurance needs."
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Robert Belcourt

January 16, 2026

5  out of  5
rating by Robert Belcourt
"Laniya was wonderful to work with on new policies. She spent a great deal of time on the phone with me, getting all the details right. I really appreciate it!"
We responded:
"Thank you for sharing your experience, Robert. It's great to hear that Laniya provided such attentive service while helping you with your new policies. We appreciate your feedback and are glad to know you felt well taken care of. Your satisfaction is important to us, and we're here to assist with any future needs."
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Deborah Beveridge

January 8, 2026

5  out of  5
rating by Deborah Beveridge
"Bundled vehicles, house/property and golf cart. Less expensive than Travelers/Geico and more value for less cost on Travelers home/property insurance. Excellent service with Baylee!!"
We responded:
"Thank you, Deborah, for sharing your experience with us. It's wonderful to hear that you found our bundled options to be both cost-effective and valuable compared to other providers. We're delighted that Baylee provided you with excellent service. Your feedback is greatly appreciated and helps us continue to offer the best possible service."
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Catherine Lecas

December 18, 2025

5  out of  5
rating by Catherine Lecas
"Very Professional Office & Staff. They Go Above & Beyond To Make Sure Your Satisfied With Service. Thank You Buster Nelson Office"
We responded:
"Thank you, Catherine, for your kind words and for taking the time to share your experience. It's wonderful to hear that our office and staff have met your expectations and that you feel well taken care of. Your satisfaction is our top priority, and we appreciate your trust in us."
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Tammie Davis

October 31, 2025

5  out of  5
rating by Tammie Davis
"Baylee and Cecely are the best to work with. They are kind, professional, and very easy to work with. We appreciate them!"
We responded:
"Thank you, Tammie, for sharing your positive experience with Baylee and Cecely. It's wonderful to hear that their kindness and professionalism made your interactions enjoyable. Your feedback is greatly appreciated, and we're glad to have been able to assist you."
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William Hill

September 4, 2025

5  out of  5
rating by William Hill
"To start, I received a call back exactly when I was scheduled to. Buster was very attentive and answered all my questions. I would definitely recommend him and his staff. Very professional."
We responded:
"Thank you, William, for sharing your experience. It's great to hear that Buster and the team were attentive and able to address all your questions. Your recommendation and kind words about our professionalism mean a lot to us. We're glad to have been of service to you."
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Bridgette Brown

August 18, 2025

5  out of  5
rating by Bridgette Brown
"My experience with Buster Nelson Agency State Farm was professional, expeditional and caring. Cecely was especially wonderful to work with."
We responded:
"Thank you for sharing your experience with us. It's great to hear that you found our service professional and caring. Cecely will be delighted to know she made a positive impact during your visit. Your feedback is truly appreciated and motivates us to continue providing excellent service."
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Joyce Mcnair

August 12, 2025

5  out of  5
rating by Joyce Mcnair
"Excellent customer service. If ever I need any answers to any problems or concerns I might have, they are always there for me. I always recommend Buster Nelson-State Farm Insurance Agency to family and friends and anyone else that might be in the market for Insurance. Keep the good work up. 👍"
We responded:
"Thank you, Joyce, for sharing your positive experience with us. It's wonderful to hear that our team has been able to assist you with any questions or concerns. Your recommendations to family and friends mean a lot to us, and we're committed to maintaining the level of service you appreciate. Your support is greatly valued."
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Tracy Hawthorne

August 11, 2025

4  out of  5
rating by Tracy Hawthorne
"My transition from my old insurance company was seamless and very professional. I appreciate the patience and responses to my questions."
We responded:
"Thank you, Tracy, for sharing your experience. It's great to hear that your transition was seamless and that our team was able to address your questions with patience and professionalism. Your feedback is valuable to us, and we're committed to maintaining the high level of service you expect. If there's anything more we can do to enhance your experience, please let us know."
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Leslie Edusei

July 15, 2025

5  out of  5
rating by Leslie Edusei
"Buster Nelson - State Farm Insurance Agency is the best that i know. They listen and give you the best advice , can't go wrong with them ."
We responded:
"Thank you, Leslie, for sharing your positive experience with our agency. We're delighted to hear that you value the advice and service we provide. Your feedback motivates us to continue delivering the best support possible."
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Lonnie Ellis

June 25, 2025

5  out of  5
rating by Lonnie Ellis
"Lanaya, and everybody at your office has been excellent."
We responded:
"Thank you, Lonnie, for sharing your positive experience with us. It's wonderful to hear that Lanaya and the team have been able to provide excellent service. Your feedback is greatly appreciated and motivates us to continue delivering the best support possible."
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Cindy Swain

June 13, 2025

5  out of  5
rating by Cindy Swain
"I left Progressive after 15 years to change to State Farm. I like the personal touch and better rates"
We responded:
"Thank you, Cindy, for sharing your experience with us. It's wonderful to hear that you appreciate the personal touch and better rates we offer at Buster Nelson - State Farm Insurance. We're delighted to have you as part of our community and look forward to continuing to meet your insurance needs. Your feedback is greatly appreciated!"
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Fredy Elvir

May 9, 2025

5  out of  5
rating by Fredy Elvir
"Exelente atención"
We responded:
"Gracias por tu comentario, Fredy. Nos alegra saber que recibiste una excelente atención. Siempre estamos aquí para ayudarte con tus necesidades de seguros."
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Summer Myers

May 1, 2025

5  out of  5
rating by Summer Myers
"Skylar was the best! So easy to work with to get the coverage i needed 10/10"
We responded:
"Thank you, Summer, for sharing your experience! It's wonderful to hear that Skylar made the process easy and helped you find the coverage you needed. Your feedback is greatly appreciated, and we're glad to have earned a 10/10 from you."
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Tiffany Johnson

April 29, 2025

5  out of  5
rating by Tiffany Johnson
"I love the great Customer Service I received. Very knowledgeable and responded to my text messages on a timely manner. I am sending my friends and family members Nelson Agency information. I saved almost $200 a month on my auto insurance. I appreciate you. I look forward to a long relationship with this agency."
We responded:
"Thank you so much for your wonderful feedback, Tiffany. It's fantastic to hear that you had such a positive experience with our team and that we could help you save on your auto insurance. We truly appreciate your kind words and your willingness to recommend us to your friends and family. We're excited to continue serving you and look forward to a long-lasting relationship."
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Jeremiah Fishman

April 8, 2025

5  out of  5
rating by Jeremiah Fishman
"I was searching for home and auto insurance and trying to bundle and save. I started researching and found State Farm to be a very reputable and good company. I called the office of Buster Brown and had the pleasure of speaking with Laniya! She was extremely courteous and very patient with me… I had a ton of questions. She answered all of them and I could tell she had a lot of expertise and knowledge. I ended up signing up for bundled home and auto with Laniya and could not be happier! #Laniyaforpresident"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Laniya was able to assist you so effectively with your home and auto insurance needs. Her patience and expertise are truly valued, and we're glad she could help you find the right bundle. Your satisfaction is important to us, and we're delighted that you're happy with your decision. Your feedback is greatly appreciated!"
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Shirley Robinson

April 8, 2025

5  out of  5
rating by Shirley Robinson
"My experience with the agent of this company was very favorable. Laniah was very knowledgeable, personable and seemed to care about what we needed, and we were not just a sale for records."
We responded:
"Thank you, Shirley, for sharing your positive experience. It's wonderful to hear that Laniah was able to provide knowledgeable and personable service, making you feel valued beyond just a transaction. Your feedback is greatly appreciated and will be shared with the team. We're glad to have met your needs and look forward to continuing to serve you."
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Denise Mason

April 1, 2025

5  out of  5
rating by Denise Mason
"I was searching for cheaper insurance for two vehicles. My current insurance company wanted to charge me an outrageous monthly amount. I’m 57 and have a clean driving record. My brother told me to call Mr. Nelson’s company. I spoke with Lanai. She was the most knowledgeable and pleasant person I have dealt with in a customer service capacity in a long time. Lanai was very patient and answered every question I had with confidence. That is something that I look for when doing business with any company. I’m thankful to have been directed to this establishment."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that Lanai was able to assist you so effectively and provide the service you were looking for. We always strive to offer knowledgeable and patient support to our customers, and it's great to know that this was reflected in your interaction. Your feedback is greatly appreciated, and we're glad you found the right insurance solution with us."
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elaine johnson

March 13, 2025

5  out of  5
rating by elaine johnson
"I met an amazing young lady yesterday at Buster Nelson State Farm Insurance Agency. Her name is Cecely, she handle my concerns as though they were her own and put me at ease. Before I left her office all my Insurance needs were met and a load was taken off my shoulders. Thank You so much my Beauty."
We responded:
"Thank you for sharing your wonderful experience with Cecely at our agency. It's great to hear that she was able to address your concerns and make the process smooth and reassuring for you. We appreciate your kind words and are delighted to know that your insurance needs were met to your satisfaction. Your feedback is invaluable to us, and we look forward to continuing to serve you in the future."
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jodie Brown

March 11, 2025

5  out of  5
rating by jodie Brown
"Aniyah Minor SHE IS THE BEST!!!"
We responded:
"Thank you, Jodie, for sharing your feedback! We're delighted to hear that Aniyah Minor provided you with such an excellent experience. Your satisfaction is our priority, and it's wonderful to know that Aniyah made such a positive impact. If you have any more thoughts or need assistance in the future, feel free to reach out. Your support means a lot to us!"
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Eric Lewis

March 5, 2025

5  out of  5
rating by Eric Lewis
"I enjoyed my time with great service"
We responded:
"Thank you, Eric, for sharing your positive experience with us. We're delighted to hear that you enjoyed the great service. Your feedback is greatly appreciated and encourages us to continue providing excellent service. If there's anything else we can assist you with, feel free to reach out."
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Rahmatullah Behzad

March 5, 2025

5  out of  5
rating by Rahmatullah Behzad
"Where nice place for insurance services."
We responded:
"Thank you, Rahmatullah, for your wonderful review! We're delighted to hear that you found our insurance services to be a nice place. Your feedback is greatly appreciated and encourages us to continue providing excellent service. If there's anything else we can assist you with, feel free to reach out."
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David Richardson

March 4, 2025

5  out of  5
rating by David Richardson
"I want to give a shout out to Benita and to Buster for their help in securing me a great price on a home insurance policy. Thank you David I want to thank Laniya Minor and Buster Nelson For a great job on both Auto and home insurance David"
We responded:
"We are so glad that Benita and Buster were able to provide you with the homeowners insurance that you need at a value you deserve and great customer care! Your kind words make our day! Thank you for the wonderful review, David! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"